Service Guarantee

MARKETING YOUR PROPERTY ‘FOR LEASE’

  • We will place a listing for your property on the relevant real estate websites and each listing will include a minimum of 7 ‘high quality’ photographic images of the property at the cost of $99 from a third-party photographer.
  • We will conduct the necessary number of private viewings of your property until it is leased.
  • We will update you on the status of your property on a regular basis.
  • We will return all prospective tenant enquiries within 1 business day.

LEASING YOUR PROPERTY

  • All information and references provided by tenancy applicants will be verified by us within 2 working days of receipt.
  • All tenancy applicants will be screened on the national tenancy databases to which we subscribe.
  • Unless you instruct otherwise, all potentially suitable tenancy applications will be referred to youfor a decision.
  • We will lease your property for the rental amount nominated in the management authority between us (or higher if the market justifies it) and the property will not be leased for a lower amount without your prior approval.
  • Subject to the tenancy commencement date and the tenant’s availability, we will prepare the tenancy documentation within 2 working days of tenancy approval.

RENT COLLECTION

  • We will follow up all overdue rent payments in accordance with the Residential Tenancies Act 1987.
  • Should termination of the tenancy be necessary, we will keep you informed throughout the legal process.

 

RENTAL FUNDS

  • All monies received by us will be banked into your nominated bank account on the same day at end of month processing.

REPAIRS AND MAINTENANCE

  • All non-urgent repair requests from tenants will be processed within two working days of receipt.
  • We will attend to any “urgent” repair requests within four hours of receipt.
  • All reasonable steps will be taken to obtain the best pricing for your repairs and maintenance.
  • We will hold invoices for all work arranged on your behalf and can provide you with copies at any time if requested.

LEASE RENEWALS

  • We will review the tenancy agreement for your property not less than thirty (30) days prior to its expiry.
  • We will contact you before the lease agreement is due to expire to seek your instruction prior to renewing any lease agreement.
  • You will be advised if the tenant does not want to renew their tenancy agreement.

ROUTINE INSPECTIONS

  • Unless instructed otherwise, we will carry out at least four periodic inspection of your property over a twelve-month period.

TENANT VACATING

ON RECEIPT OF A TENANT VACATING NOTICE WE WILL:

  • Advise you by phone, letter or email.
  • Confirm the details in writing to both you and the tenant.
  • List the property on our website & put the agreed advertising plan into effect within 1 working day of instruction.
  • Prepare all necessary vacating documentation.
  • Arrange access for viewings by prospective tenants.
  • After the tenant vacates the property:
  • Process the tenant’s bond refund as soon as possible.
  • If deductions from the rental bond are considered necessary, full details will be provided to both you and the tenant.

PROPERTY DISBURSEMENTS AND END OF MONTH STATEMENTS

  • All agreed property disbursements will be paid on your behalf prior to the due date (subject to the availability of funds).
  • We will provide you with an accurate annual income and expenditure Statement within thirty (30) days of the end of the financial year, if you have elected this option.

GENERAL COMMUNICATION

  • Our office hours are 8:30am to 5.00pm Monday to Friday.
  • We will respond to – Emails within 1 business day. – Telephone messages within 1 business day. – We will promptly advise you of any pertinent matters affecting your property or the tenancy.

COMPLAINTS HANDLING

  • Whilst complaints are extremely rare, any complaints received in writing (i.e. fax, letter or email) will be acknowledged and responded to within 1 business day.

DOCUMENTATION AND CORRESPONDENCE

  • We will provide all documentation in clear and concise English.
  • We will ensure that all documentation is accurate and complete.
  • Copies of all documents that we sign on your behalf as agent will be forwarded to you (unless instructed otherwise).

PROFESSIONAL STANDARDS

  • The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Real Estate and Business Agents ‘Code of Conduct’.